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Customer Service

by Dhiviya Thiagarajan in Professional services    6th Apr, 2021    SGD 2k - SGD 3.5k

Our client is looking for Customer Service Executive who can administer sales enquiry, also who can maintain good working experience with internal and external customer.

• Administer sales enquiry, quotation, order entry to invoicing including processing of order return and purchase order
• Co-ordinate with purchasing, logistics and warehouse to arrange shipment to customer / vendor
• Monitor orders and communicate order status to customers
• Ensure on time delivery and provide full set of required documents to customer promptly
• Ensure proper documentation and all order management processes are in accordance to company policies and guidelines
• Ensure all invoice vouchers are matched and credit note are filled in proper order
• Enter orders / goods receipts into system in a careful and responsible manner
• Establish good working relationship with both internal and external customers
• Provide administrative support and other duties as assigned

International Assignment Consultant (IAC)

by Dhiviya Thiagarajan in Professional services    6th Apr, 2021    SGD 3k - SGD 4.5k

The IAC is a client facing position and oversees the full relocation process for the assignees. The role will be based on-site with a major corporate client in Singapore. The individual will be responsible for providing support to the assignment management team. The IAC plays a pivotal role in the relocation process and serve as the “navigator” to the international assignees. You will provide single point of coordination for all phases of international relocation activities; administering relocation policy/program, counseling on language and cross-cultural programs, overseeing destination service delivery and facilitating expense management.

Management of queries from transferring employees (responding to employees directly, forwarding to vendors or escalating queries as appropriate)
• Interaction with Business Partners and others within HCM on moves, immigration questions, etc.
• Request, review and issue relocation cost estimates to the business under supervision
• Handling exception requests under supervision
• Interaction with vendors providing a range of services
• Responsible for issuing and tracking expatriate documentation on a regional basis.  This includes but is not limited to assignment memos, repatriation documentation, localization memos, transfer and departure documentation
• Preparation of employment verification documentation for transferring employees on a regional basis
• Responsible for data integrity for assignee records in Asia. Uploading relevant documentation to records e.g. manage lease information, upload transfer letters and expatriate documentation
• Working with assignment managers on initiation and communication of certain relocation policy types
• Provide support with both regular and ad-hoc reporting requirements 
• Responsible for co-ordination of immigration expiries report updates, and co-ordination with vendors
• Data validation on immigration support documentation, and responsibility for obtaining signatures, issuing and in some circumstances drafting documentation
• Interaction with assignment managers on data entry for various assignment calculations.
• Involvement in ad hoc regional projects 

HR Services Manager Aus & NZ

by Dhiviya Thiagarajan in Professional services    22nd Mar, 2021    SGD 1k - SGD 1k

To provide a professional, legally compliant Human Resource Business Partnering service to a wide range of global clients for all States of Australia, adhering to set procedures, guidelines and objectives. Provide the same service for New Zealand utilizing outside legal resource.

Key Responsibilities:

• Acts as the main point of contact for all HR related issues for Australian and New Zealand GEO Worker(s)/Clients throughout the worker life cycle;

• Proactively support the delivery of all the GEO HR processes encompassing handbooks, policies, practices and procedures, ensuring legal compliance;

• Develop and maintain all types of contracts of employment (Starters, Leavers, Extensions and employment transfers) ensuring legal compliance for Australia and New Zealand;

• Write all global employment contracts/worker agreements, against a set of criteria, ensuring legal compliance;

• Work with GEO Coordinators to successfully onboard new employees;

• Effectively manage complex and difficult HR projects/issues with all Worker(s)/Clients. Performance Management;

• Advise clients where necessary on workers career progressions and promotions;

• Advise clients where possible on salary analysis & recommendations;

• Employee transfers and relocations;

• Departures (voluntary & involuntary) and retirements;

• Absence and Disability Management;

• Employee relations;

• Advise and support Management in their HR related responsibilities;

• Apply and update, when needed, HR policies, procedures and work conditions as well as ensuring their communication and compliance;

• Provide on time data related to the HRM systems and maintain employees’ personal data;

• Produce internal HR communication to all Corporate Office employee;

• Research and benchmark the best practices in Human Resources;

• Work within the recruitment budget and support the Corporate Office budget process;

• Participate in different mandates or special projects, as requested by the immediate line manager;

• Actively identify gaps in process and make recommendations/implement changes necessary to cover risk;

• Proactively support the GEO Team and Line Management with regular updates on employment law;

• Provide ongoing guidance and support to GEO Sales, Operations, and Supply Chain and Line Management as and when requested, on specific client and worker employment situations;

• Work with associated benefit providers to provide legally compliant benefit packages for all workers and provide benefit costing updates to Supply Chain and Line Management;

• Manage the monthly payroll life cycle for Australian and New Zealand workers working with our local partner ensuring legal compliance;

• Adhere and demonstrate the SGWI Company values at all times when supporting Clients/Workers and Team members.


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