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Senior IT Project Manager (eCommerce)

by Priscilla Cheng in Logistics    14th May, 2021    HKD 46k - HKD 50k

My client, a sizable e-Commerce Logistics company looking for a Senior IT Project Manager:-

  • Responsible for IT Project Management and development function and project implementation that establish clear IT value and support the business growth
  • To drive and deliver whole IT projects to Business and Commercial customers
  • Establish and perform project control functions to pro-actively mitigate risk and act as final point of escalation for project related issues
  • Ensure projects adheres to IT industry best-practices
  • Design the right IT Solutions for customer through collaboration with internal and external key stake holders such as Business Development.
  • Engage and facilitate frequent and regular communications with Business and Customers

 

Manager - Marine Agency (station in TAIWAN)

by Priscilla Cheng in Logistics    13th May, 2021    HKD 40k - HKD 50k

My client, an International Integrated Marine Service Provider, they are currently seeking candidates with high caliber for the position of Manager to join our offices in Taipei:-

  • Managing the operations department ensuring operational efficiency is achieved
  • Managing the operational and commercial activities in Taiwan
  • Liaising with other departments/managers on commercial/operational matters
  • Communications with local and international customers and vendors
  • Actively search for new business & customers to contribute to the local development of Taiwan
  • Manage Customer Service/Documentation in resolving unexpected problems on Documentation/Customer Service Matters
  • Handling vessel related enquires and to lead a local marine operation team
  • Supporting and training new/junior staff and to grow its level of competency

Regional Account Manager

by Priscilla Cheng in Logistics    13th May, 2021    HKD 48k - HKD 50k

My client, an international freight forwarding & logistics company is looking for :-

  • Actively engage with a defined portfolio of retail customers to maintain strategic relationships
  • Serve as the focal point of contact for the customer’s organization and develop and maintain strategic multi-level relationships with those responsible for the various logistics and procurement functions of the customer.
  • Leverage ISC knowhow to actively drive and design the relationship with those customers, especially regarding purchase order management solutions
  • Develop tender / RFQ-responses based on ISC specialized skill set – driven by IT-, supply chain- and process-understanding
  • Play a vital part during the implementation phase and support with retail-specific knowhow
  • Partner with internal regions, country organizations, divisions, and business units to ensure aligned business development, and consistent service and growth
  • Ensure that customer expectations are exceeded
  • Drive strategy mapping, account penetration, business improvement initiatives
  • Monitor and drive regional and / or global KPIs proactively
  • Focus on identifying supply chain improvements by applying digital technology (order management, dashboards, predictive analytics, etc.) and on implementing them jointly with the operational account management team
  • Identify & manage joint value projects to ensure win-win situations for customers and Company
  • Drive customer quarterly business reviews jointly with operational key account teams
  • Liaise internally with different product teams to actively identify and drive supply chain improvement projects
  • Ensure business continuity and above-average retention rates
  • Drive business growth with selected key accounts

Strategic Account Manger

by Priscilla Cheng in Logistics    7th May, 2021    Negotiable

My client; an International freight forwarding & logistics company is looking for:-

Strategy & Growth:

  • Penetrates the account by making contacts and building relationships at multiple levels, including senior leadership, and in multiple departments within the account.
  • Conducts regular business reviews with senior leadership, leveraging internal and external data to gain customer insights, to uncover new opportunities for growth, increase sales, and retain and grow the business by presenting long-term strategic solutions to customers.
  • Works with and influences account team members (account management and operational resources) across geographies and/or divisions to execute the account strategy and deliver results.
  • Uses strategic negotiation and sales strategies at the leadership level in discussing complex pricing and selling solutions with customers.
  • Shares customer specific data, requirements and expectations with internal leadership in order to collaboratively create viable supply chain solutions to customer
  • Reviews financial, volume and service performance reports to make adjustments (pricing, process, etc.), that create efficiencies and drive continuous improvement.
  • Interprets and uses internal/external data and market intelligence (indexes, research, etc.) along with customer information (articles, press, etc.) to provide customers with business insights, improve customer outcomes and grow the business.
  • Stays informed of changes within customers’ business, industry and sector through regular customer communication and applies that knowledge to identify new opportunities.
  • Creates annual account/portfolio budgets and plans that are reviewed frequently and managed to, in order to achieve desired outcomes.

Customer Service

  • Serves as the primary point of accountability for customers within portfolio, delivering a positive customer experience through proactive communication, timely responses ensuring quality execution against expectations.
  • Manages conflict and navigates difficult conversations with the customer, using tact and diplomacy.
  • Acts as an advocate for customers, internally conveying their customer-specific needs across the organization, to ensure proper alignment and prioritization of resources.
  • Collaborates and actively communicates with management on the capacity/product/supply teams to identify strategic solutions for complex issues.
  • Engages internal leadership team members to ensure alignment, resource prioritization and participation in account strategy.
  • Partners with operations and capacity/product/supply teams to ensure optimal execution through the use of SOPs, best in class business processes, and mutually agreed upon customer KPI’s.
  • Drives the holistic plan for seamless transition of customer accounts, define expectations and timelines, seek opportunities to leverage automation and set plans for execution.
  • Engages internal resources and leadership team members and leverages them in complex logistics and supply chain issues.
  • Builds trusting relationships by ensuring quality execution against expectations and collaborating with senior leadership to identify and resolve issues in a timely manner.
  • Negotiates payment terms and oversees processes and payment to ensure timely invoicing through monthly reviews.

Pricing

  • Manages pricing strategy through a clear understanding of customer buying habits and the position within customer supply chain.
  • Uses internal tools and resources, including but not limited to service line and pricing SMEs, to determine customer pricing strategy.
  • Leads RFP opportunities for customer.

Key Account Manager

by Priscilla Cheng in Logistics    29th Apr, 2021    Negotiable

My client, a sizable e-Commerce Logistics company looking for a Key Account Manager :-

  • Build and maintain business relationship with assigned key accounts for long term partnership and revenue growth
  • Coordinate with key stakeholders to drive new business development and implementation.
  • Conduct regular business review meeting to ensure operation excellence and customer experience.
  • Upsell / cross-sell to expand the revenue profile and share of wallet.
  • Regular update pipeline status and market intelligence.
  • Perform any other ad-hoc tasks assigned by the manager.

Ocean Freight Fulfilment Officer

by Priscilla Cheng in Logistics    29th Apr, 2021    HKD 21k - HKD 22k

My client, a logistics & freight forwarding company is looking for a candidate to join their Ocean freight team.

  • Responsible for manage allocation with ocean carriers 
  • Support VIP shipments by providing various ocean carrier options and protect these shipments from roll-overs
  • Maintain and run the fulfillment management tool for daily operation and support urgent requests from clients / squads
  • Assist the team leader to closely work with Ocean Freight Procurement Team regarding allocation planning
  • Support the team leader create strategy and best practices for fulfillment management tool execution

Key Account Manager

by Priscilla Cheng in Logistics    21st Apr, 2021    HKD 45k - HKD 49k

Our client, an international express & logistics company is looking for a Key Account Manager

  • Formulate, plan, implement and oversee market development strategies and sales activities in the assigned industries
  • Lead the process of strategic account management including terms and conditions negotiation, and strategic relationship building, performance review and business development
  • Develop and execute sales strategies through both online and off-line channels
  • Analyze sales trend and relevant analytical reports for sales performance forecast
  • Conduct market research and provide market intelligence / insights for further sales strategies planning

Regional Business Process Optimization Manager, South China

by Priscilla Cheng in Logistics    21st Apr, 2021    HKD 40k - HKD 45k

My client; an US base freight forwarding company is looking for Regional Business Process Optimization Manager, South China

Quality Control

  • Collaborate, audit and improve Internal SOPs, Checklists, Policies and Metrics with regional and global
  • Publish and share quality and efficiency performance against goals
  • Represent progress, status and suggested adjustments for internal process improvement measures

Process / Quality Improvement

  • Own and improve their regional performance against operational, financial, compliance and global measurements and expectations
  • Re-train regional team members or work with regional training team to re-train teams based on audit findings
  • Manage, lead, and collaborate to improve training curriculum
  • Lead quality and efficiency improvement initiatives regionally

Quality Implementation / Adoption

  • Support Implementation of new business and process as needed inside their region
  • Ensure Customer Standard Operating Procedures are configurable to company standard operating
  • Procedure and leverages optimal processes and technologies and does not conflict with company standards
  • Project manage implementation of additional services for existing business, if necessary

Financial Health

  • Own and Improve their regional performance financial global measurements and expectations
  • Influence adoption of tools to improve financial process in branches

Sales Manager (SHENZHEN - RMB 15-20K)

by Priscilla Cheng in Logistics    21st Apr, 2021    Negotiable

My client, an European base freight forwarding & logistics company is looking for a Sales Manager in SHENZHEN office:-

  • Responsible for develop a good cooperative relationship with customers and listen to their opinions;
  • Assist in the planning of business promotion, follow up market demand, and expand the market;
  • Complete the personal and team sales targets assigned by the company;
  • Visit customers regularly and get orders as planned;
  • Actively explore new market business opportunities;
  • Prepare sales reports regularly

Key Account Coordinator

by Priscilla Cheng in Logistics    21st Apr, 2021    HKD 15k - HKD 19k

My client, an European base freight forwarding & logistics company location in Kwai Hong is looking for a Key Account Coordinator.

  • Assist the Key Account Officer in maintaining the premium accounts
  • Prepare bookings and documentation set for air freight shipment, customs, etc
  • Assist and control overall daily operation, documenting, etc
  • Liaise with internal and external customer to ensure running smooth shipment’s operation
  • Ability to communicate with different levels within the organization

Customer Services (Air / Sea Freight)

by Priscilla Cheng in Logistics    21st Apr, 2021    Negotiable

My client, an Europe base freight forwarding & logistics company; they are looking for a Customer Services - Sea / Airfreight experience.

  • Responsible for order follow up of sea / air shipment, shipping documents arrangement, quotation preparation, customer service and sales administration function
  • Co-ordinates with departments concerned on related issues
  • Familiar with Worldwide markets

Sales Manager (Hong Kong)

by Priscilla Cheng in Logistics    20th Apr, 2021    HKD 39k - HKD 40k

My client, an European base freight forwarding & logistics company is looking for a Sales Manager.

  • Develop new business opportunities and enhance customer relationships in Hong Kong & South China region
  • Develop freehand business in potential targeted and existing account
  • Keep concrete business relationship with existing customer
  • Responsible for driving aggressive growth & to achieve revenue / volume target / Hot-Target Account / V/A/B Customer
  • Manage client activities including calls, sales presentations, sales pipeline and sales solutions
  • Provide up-to-dated market information to management for business development planning
  • Participate sales & marketing activities to promote and increase company exposure in the market

Head of Operation

by Angus Choi in Logistics    19th Apr, 2021    Negotiable

A global leader in international transport and logistics is looking to bring on board a Head of Operations. The ideal candidate must have air freight experience as well as procurement.

  • Provide strategic leadership and direction to the freight forwarding operations division of the assigned country to achieve the operations key performance index and the required service standards 
  • Defines requirements for multiple operations and ensures the implementation of new strategies and initiatives to effectively meet or exceed Company requirements & customer expectations 
  • Work in conjunction with Business Development and Solutions on new business and Account Management on penetration business within current customer base. 
  • Ensure that the provided services are billed timely and accurately. 
  • Defines roles and responsibilities, plans for the department’s future needs and operations; counsels managers on performance 
  • Ensure safe and secure work environment for all employees 
  • Administers and communicates company policies 

Senior/Business Development Manager

by Lauris Yip in Logistics    13th Apr, 2021    Negotiable

Our client, a leading logistics service provider is seeking a candidate for the position of Business Development Manager.  The jobholder is responsible for actively developing new business and introducing business opportunities between China and HK. He/she also has to explore any sustainable supply chain services to existing customers in order to expand service scopes to current customers. He/she also has to understand the logistics and supply chain markets in order to secure any business opportunities with other service providers so as to create collaboration synergy to new customers.

  • Secure sufficient client base for future development or expansion
  • Leverage existing and new relationships within the major supply chain industry to identify and set-forth sales plans
  • Develop and obtain new business in the designated region as well as manage and maintain the existing accounts to ensure business growth
  • Work closely with other 3PLs in the logistics field to see if any collaboration synergy could be created for providing total solutions to customers or end users
  • Achieve yearly sales targets and ensure sales deliverables in line with budgets and business target
  • Occasional travel is required

Sales Manager / Business Development Manager

by Priscilla Cheng in Logistics    7th Apr, 2021    HKD 41k - HKD 45k

Our client, an Europe Freight Forwarding & Logistics Engineering company is looking for a Business Development Manager (Air & Sea Freight)

Responsibilities 
  • Responsible for developing sales strategies to promote company services and exploring potential business opportunities.
  • Acquisition of new accounts, developing solutions for customers to optimize their supply chain and presenting these solutions to clients.
  • Manage a team of sales support and following up with customer’s requests and complaints.
  • Responsible for promoting the services and coordinate sales efforts with other department sales.
  • Handling client visit validating our service levels and develop new revenue streams.

Key Account Manager, Asia Pacific

by Priscilla Cheng in Logistics    26th Feb, 2021    Negotiable

My client, an Europe base freight forwarding & logistics company is looking for a Key Account Manager to join their Asia Pacific team.

  • Actively identify and pursue new sales opportunities within allocated portfolio;
  • Identify new business opportunities in collaborate with field sales and support to ensure growth attainment of Key Account customers;
  • Create awareness of nomination within the customer’s organization and vice versa, and identify the key decision makers/influencer of the key account in the region and build up a strong business relationship to them;
  • Provide ongoing support to Key Account customers to secure existing business by assuring reliability and increasing customer satisfaction;
  • Develop and execute a comprehensive account management plan of the allocated key account portfolio and accomplish regular service review meetings with the main stakeholder of the key account;
  • Work closely with the network and support teams to ensure delivering high quality of service, Engage other internal departments to improve customers’ overall supply chain performance;
  • Create SOP as per customer expectations and maintain updates and involve operation to guarantee understanding and execution of the agreements;
  • Work closely with the customer to intimately understand their needs and ensure mutually agreed service and terms are delivered;
  • Cooperate with KAM operations team to fully understand and monitor the daily service performance and proactively engage the solution for emergency incident once happen;
  • Work collaboratively across the company to create and execute solutions that deliver value for customers;
  • Proactively communicate development plans and account status to the management;
  • Oversee the implementation process for new awarded business;
  • Ensure collection of accounts receivable by Finance team and assist if necessary;
  • Ad-hoc tasks will be assigned by Department Head.

Key Account Manager - Account Management

by Priscilla Cheng in Logistics    23rd Feb, 2021    Negotiable

My client a freight forwarding & logistics company is looking for:-

Key Account Management

  • Manage interactions with assigned groups of existing customers to identify sales opportunities;
  • Resolve problems and ensure clients receiving high quality of customer service;
  • Develop client retention and growth plans for developing profitable business with assigned accounts;
  • Review and report on client retention, business opportunities and market trends.

Pricing & Control Tower

  • Lead pricing team to work with sales teams and overseas offices/agents for providing competitive rates to clients;
  • Drive RFQ / Tender responses for assigned accounts;
  • Perform valuation of pricing team's productivity.

Training & Coaching

  • Monitor and analyze team performance and handle clients' special requests and complaints;
  • Share the new market trends and product knowledge to the team;
  • Ensure consistent compliance by professional sharing or case study.

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