Our client, an e-Commerce Logistics company is seeking a high caliber candidate for the position of Operation Manager (e-Commerce).
- Manage relationships with the 3PL’s, partners, and carriers to ensure customer expectations exceeded
- Forecasting and carrier planning
- Lead and drive day to day operations ensuring all service levels are achieved
- Support all new service implementations working with the Senior Management team
- Look to achieve faster and wider choice of deliveries and returns for our customers
- Support the Delivery Solutions operational and IT road maps
- Work with the 3PL teams to ensure optimized solutions exist
- Work with Customer Care to manage internal relations alongside improve customer experiences
- Delivery Solutions Reporting
- Pro-active SLA and KPI monitoring and management
- Financial Management – managing carriers to ensure they deliver within contractual parameters
- Owning and conducting regular carrier reviews, managing performance alongside looking to identify opportunities
- Peak/holiday and seasonal planning, pushing boundaries to provide enhanced delivery propositions for our customers
- Able to identify cost related risk and where necessary implement corrective action
- Experience or ability to volume reduction in emergency situations
