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Application Support Specialist

by Monly Chang in Chemical    25th Feb, 2021    HKD 35k - HKD 40k

Our client, a French MNC is looking for a high caliber candidate to fulfill the above mentioned position. Details are as followings:

  • Providing immediate assistance on issues reported by users' tools comprising mainly of complex web applications and APIs.
  • Providing clear steps to reproduce, instructions and supporting developers to understand the nature of the issue to be fixed and evaluating retroactive actions. 
  • Collaborating with end users, functional analysts and developers  to identify and solve issues
  • Providing high quality support to all users across the business, either by writing or by engaging into verbal conversations.
  • To understand complex web applications with a view to troubleshooting reported issues and identifying root causes.
  • To inspect technical issues with web application performance (DNS lookup, network browser inspection). 

Package:
  • 13 months salary + bonus
  • Medical insurance coverage
  • Vision allowance
  • 17 - 22 days annual leave

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